FAQ

Below you will find answers to frequently asked questions. If you need further information, please reach out to us directly via the chatbot on our website or by email at team@theforwardhealth.com.

 

KN95 Mask Questions:

Where are your KN95 masks manufactured?

All of our KN95 masks are manufactured in China.


Who is the manufacturer of your KN95 masks?

We utilize several suppliers for our KN95 masks. For information about the masks that are currently shipping, please click on the FDA listing link in each product information section.


Are your KN95 masks medical grade or approved for use by health care workers, medical professionals, doctors, nurses and first responders?

No, our KN95 masks have not be approved for use by health care professionals. These workers require specific masks and we do not want to disrupt or utilize their much needed supply. Our KN95 masks are made for use by the general public. For more information on masks that should be utilized by these sectors, please visit the FDA website.


Are your KN95 masks manufactured at an FDA registered facility?

Yes, all of our KN95 masks are manufactured in an FDA registered facility. For specific information on the masks that we are currently shipping,  please click on the FDA listing link in product information section.


Are your masks N95 medical masks?

No, they are non-medical KN95 masks, made in China for use by the general public.


Can your KN95 masks be reused or washed?


Like all KN95 masks, our KN95 masks are meant to be disposable. If the masks become soiled or saturated, please discontinue use immediately.



Order Questions:


When do orders ship?


Typically, all orders received before 12PM Denver time during business days ship out the same day. 


What is the status of my order?


Please refer to the link in your confirmation email for order status. If you can not find the email, please chat us on through online Chatbot or email us via team@theforwardhealth.com.


What service do you use to ship packages?


All orders are shipped via FedEx or UPS. If you need other options, please contact us via team@theforwardhealth.com.


How long do orders typically take to deliver after they are shipped?


Orders typically deliver between 1-3 business days after shipping. It depends on the shipping service you selected. 


My order says it was delivered, but I did not receive it. What should I do?


Please check that the address that you used to place the order matches your current address. If so, please first contact the postal service using the tracking number provided. If they can not provide help, please contact us via team@theforwardhealth.com.



General Questions:


What is the best way to protect myself?

 

The best way to protect yourself is to follow government guidelines and maintain social distancing. No piece of equipment or product is 100% effective in protecting you, so please use your best judgement when exposing yourself to others.

Wholesale Orders / Drop Shipping

 

For more information on wholesale orders, please contact us via team@theforwardhealth.com.

We are not currently onboarding drop-shippers at this time. Please check back for more information in the future.


General Company Information


Where is Forward Health located?

We are located in Denver, Colorado.

 

How can I contact Forward Health?


The best way to get ahold of us is by emailing us at team@theforwardhealth.comor utilizing the onsite chat. We also are available by phone via 443-838-1758. Please note, emails will typically be answered faster than voicemails due to call volume.